Housing benefit overpayments

Paying your invoice by telephone

You can pay over the phone using a credit or debit card. Please call 01636 650000 and choose the option for our 24 hour automated payment line.

Please make sure that you have ready:

  • your debit card
  • your invoice account number
  • the amount you wish to pay
  • a pen to record the transaction number

On-line Payments

Our online payments service is provided by Civicapay on behalf of the council. The service is available 24 hours a day, 365 days a year.

To make a payment now you can go straight to our secure payments page.

Paying your invoice by post

You can send your payment by post by sending your postal orders / cheque made payable to Newark and Sherwood District Council to:

NSDC
P.O. Box 132
Newark
Notts
NG24 1AE

Please write your name, address and invoice number on the back of the cheque. Please note that receipts are not sent for these payments.

Paying your sundry debtors invoice by bacs / standing order

The bank details are:

NAT WEST BANK SORT CODE: 54 10 23
ACCOUNT NO 36524921

Please remember to quote your invoice number.

Paying your invoice in person

You can pay by cash, cheque, postal order or debit card at any of our local offices. 
      
Newark Town Hall
Market Place
Newark
Notts
NG24 1DU

Monday-Thursday 8.45am to 4:30pm
Friday  8:45am to 4:00pm
 

Hawtonville District Office
Eton Avenue
Hawtonville
Newark
Notts
NG24 4JH

Monday-Friday 9:00am to 3:45pm

 
Ollerton District Office
Sycamore Road
Ollerton
Newark
Notts
NG22 9PS

Monday-Friday 9:00am to 4:00pm

I am having difficulty paying. Can I make an arrangement?

If you are having difficulty paying your invoice by the due date, please contact the Housing Benefit Overpayments office, on 01636 655375

A number of local and national advice services may also be able to help with financial issues.

If you disagree with the invoice or it is not clear why it has been sent to you, please contact Housing Benefit Overpayments office immediately, either by telephone on 01636 655375, or in writing.

It is important that you get in touch straight away if you have a query on the invoice or dispute it in any way. If you don’t tell us that there is a problem with the invoice, recovery action will continue which may result in County Court action or the passing on of your account to debt collectors.

Our contact details

Housing Benefit Overpayments
Newark and Sherwood District Council
Kelham Hall
Newark
Notts
NG23 5QX

Telephone:  01636 655375
Fax:  01636 655380

The office is open Monday to Friday 8.30am - 5.15pm (Please note the office closes at 4.45pm on a Friday).  Visitors to Kelham Hall for queries is by appointment only after 4.30pm Monday to Thursdays and 4pm on Fridays. 

Contact Us

For further information and a full list of electronic forms:

revben.newark@
latestinfo.co.uk

For customer comments:

01636 655375

Housing Benefit Overpayments
Newark and Sherwood District Council
Kelham Hall
Kelham
Notts
NG23 5QX

Downloads

  • 01636 650000

    Mon - Thurs 8:45am - 5:15pm
    Friday 8:45am - 4:45pm

    Comments and Suggestions

  • Get in touch:

    Newark and Sherwood District Council
    Kelham Hall
    Kelham
    Newark
    Notts
    NG23 5QX