First Contact signposting scheme

First Contact photoThe First Contact signposting scheme is for people aged from 18 years upwards and helps direct those needing help to services that can provide it. The scheme can also assist anyone who cares for an adult who might need a little extra help.

One simple checklist enables people who need help to receive vital services to stay safe and independent in their homes. Going through First Contact means you can receive a whole host of services without going to the trouble of contacting all of the various different organisations yourself.

For more information call the Energy and Home Support for free and confidential advice.

How does First Contact work?

If a staff member from any of the partner agencies in the scheme goes into a home, such as a firefighter, police officer or volunteer, they will complete a checklist to find out if the older person has any other particular needs for a:

  • Fire safety check
  • Home security check
  • Home repairs or mobility adaptations
  • Energy saving improvements to keep warm and reduce energy bills
  • Confidential advice on money entitlements
  • Signposting to local voluntary and community groups and clubs
  • Advice on types of housing accommodation that may be available.

Responses to the checklist are fed back to one central point of contact where staff co-ordinate the responses of partner organisations. A representative from the organisation will then contact the client to discuss what might be available.

Who is involved in First Contact?

First Contact partners include:

  • Nottinghamshire Fire & Rescue Service
  • Handyperson schemes
  • Falls Prevention services
  • Council housing departments or providers
  • Nottinghamshire County Council
  • Energy Efficiency Advice Centres
  • Registered social landlords
  • Primary care trusts
  • Crime reduction managers
  • The Pension Service
  • Nottinghamshire Welfare Rights Service
  • Community care schemes
  • Other voluntary and community sector agencies.

You can complete a self referral by downloading these documents:

Preparing for winter

Advice from our Energy Team

  • Make sure your boiler is up to date with its Annual Service
  • Make sure your water pipes are adequately lagged and your roof properly insulated
  • Keep an eye on weather forecasts, particularly severe weather warnings from the Met Office
  • Stock up on store cupboard basics such as soup, tinned fish and long life milk in case you can’t get out of your home for a couple of days
  • Nominate a flu friend or neighbour who can collect essentials such as prescriptions on your behalf
  • Keep a list of useful and emergency contacts by your phone and add local organisations and charities who support older people
  • Know where your stopcock and gas meter are located. Keep torches, a battery-powered radio and spare batteries where they’re easy to find in the dark in case of power cuts.

  • 01636 650000

    Mon to Thurs 8.30am to 5.15pm
    Friday 8.30am to 4.45pm

    Comments and Suggestions

  • Get in touch:

    Newark and Sherwood District Council
    Kelham Hall
    NG23 5QX

Access Extranet