An emergency service also operates during the night and at weekends on 01636 650000.

We aim to:

  • Offer free impartial and confidential housing advice to all who approach the service
  • To assist homeless households in-line with the council's statutory duties
  • To provide a friendly, quality service, in-line with our customer promise, offering a range of housing options
  • To prevent homelessness wherever possible
  • To provide creative, innovative solutions for a wide range of housing problems
  • To empower households to seek solutions to their housing problems.

Housing advice

If you are experiencing housing difficulties, for whatever reason, then you should seek advice at the earliest opportunity. We always aim to seek a solution to your given situation by providing a choice of housing options or signposting you to a relevant organisation that is more able to deal with your circumstance.

Homeless Strategy 2013 - 2018

Newark and Sherwood District Council, together with Mansfield District Council, have successfully commissioned a new five-year Homeless Strategy 2013 - 2018 through excellent dual effort with HLG. This strategy sets out how the council aim to plan and respond to the challenges ahead to deliver an ambition to reduce homelessness and the impact of homelessness in Newark and Sherwood and thus support, not only the Council's, but all the partner agencies' Strategic Priorities.

In such challenging times, it is crucial that the Council continues its partnership work through the Homeless Interagency Forum to make the best use of limited resources and to implement the strategy in delivering the actions set out within it. It highlights the context within which the new strategic direction will be developed and provides the basis for the production of a robust action plan which is the next stage of the process.

The Council are keen that this strategy remains a working document and progress on the action plan and the impact of the strategy will be continually reviewed by the Council's Housing Options Business Unit and their outstanding partnerships through a new joint Homeless Interagency Forum with Mansfield District Council.

The full Homeless Strategy can be seen here Newark and Sherwood Homeless Strategy (PDF File, 1,320kb)

Homelessness prevention

If you are threatened with homelessness, our first priority will be to try to prevent you from becoming homeless. Housing options officers will aim to intervene as early as possible to enable you to either remain in your existing home, delay homelessness long enough to allow a planned move, or through exploring other housing options, find and secure alternative accommodation - all of which will reduce the need to place you in temporary accommodation.

Statutory Homelessness

Unfortunately, it is not always possible to prevent someone from becoming homeless, in which case you will need to complete a statutory application with a Housing Options Officer. The officer will then conduct a routine investigation to determine whether you are eligible, unintentionally homeless and in priority need.

Homelessness is governed by the Housing Act 1996 Part VII as amended by the Homelessness Act 2002. For homeless households we will assist in-line with the council's statutory duties. We can only secure or offer temporary accommodation for applicants who are eligible under the above legislation.

We will always aim to process your application as quickly as possible while being supportive and helpful during what can often be a difficult and traumatic time. In order to assist we may need to contact other organisations such as your bank, building society or social services. We will always ask for your authorisation before we contact such organisations and any information provided will be treated in the strictest confidence.

When the housing options officer has made a decision on your application, they will aim to inform you within 3 working days. Should your application be rejected, you have the right to appeal.

Contact us

Newark and Sherwood District Council
Kelham Hall
Kelham
Newark
Nottinghamshire
NG23 5QX

01636 650000

customerservices@nsdc.info

Follow on Twitter  Join in on Facebook

Online Forms

Downloads

  • 01636 650000

    Mon - Thurs 8:45am - 5:15pm
    Friday 8:45am - 4:45pm

    Comments and Suggestions

  • Get in touch:

    Newark and Sherwood District Council
    Kelham Hall
    Kelham
    Newark
    Notts
    NG23 5QX