Our social media accounts are monitored during normal office hours, Monday to Friday – so we can't always respond to questions asked outside these hours (though we'll reply to questions sent during evenings or at weekends as soon as we can).
We try to respond quickly to the questions and queries people raise through social media. If necessary, we'll send your question to our customer service team or one of our business units for advice.
We also can't promise to respond to every comment we receive – particularly at busy times (such as when there is heavy snow affecting council services).
If your query is serious, urgent, or involves personal details, we advise you to contact our customer services team on 01636 650000 or email firstname.lastname@example.org
Our main council social media accounts
Liking and following
Please don't be offended if we don't 'like' or 'follow' you on social media. This doesn't mean we don’t like you or are not interested in what you have to say, it's just that the numbers can get too high for us to manage.
We sometimes follow or like people who provide information that is pertinent to our work as a local authority (for example central government accounts, local media, and our partners) or those whose information we can pass on for the benefit of many local people. Occasionally, we'll also try to lend our support to local and national campaigns.
There will also be times we'll need to like or follow an account in order to take part in conversations.
Just because we like or follow someone, retweet or share their information, it doesn't mean that we endorse them.
Sharing and retweeting
We try to share or retweet information that we think will be of interest or use to people in Newark and Sherwood. But please don’t be offended if we don't retweet something you want us to: as a trusted organisation, any sharing of information could be seen as endorsement of a particular view, individual or organisation, and it's important that we remain impartial and protect the council's reputation.
Moderation and rules
Facebook and Twitter are important tools for us to actively engage with our community, serving as a place for discussion, enquiries and an active exchange of ideas.
What to expect from us
Our page is monitored and maintained by our Communications Team during normal business hours. We also use social media for special events and emergencies.
We welcome your comments, questions and service requests. We will reply to all queries as quickly as possible, though sometimes there will be a delay in providing a full response if we seek advice from a staff member outside of our team.
If you have a query or complaint that contains personal or sensitive information, or names a council officer or councillor, please contact us by phone on 01636 650000, by email email@example.com or by sending us a customer comment.
What we expect from you
In order to ensure our pages are friendly and welcoming for all visitors we ask that you:
- be civil, tasteful and relevant
- Be respectful of others and their opinions
- don't post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
- don't swear
- don't post content copied from elsewhere, for which you do not own the copyright
- don't post the same message, or very similar messages, more than once (also called "spamming")
- don't advertise products or services
- Do not reveal any personal or sensitive information about others on this page, including naming council officers.
- Protect your personal privacy by not including email addresses, phone numbers or home addresses in public posts or comments.
- don't impersonate someone else.
Any posts or comments that violates these terms will be deleted.
Any person who repeatedly violates these guidelines will be banned from the Newark and Sherwood Council Facebook and Twitter pages.
We support the Facebook Statement of Rights and Responsibilities and related Facebook policies, and we request our visitors to do the same.
Please take care not to make libellous statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will therefore take down any statement that could be deemed to be libellous.
Pre-election period or 'Purdah'
In the six-week run up to an election - local, general or European - councils have to very careful not to do or say anything that could seen in any way to support any political party or candidate. We will continue to publish important service announcements using social media but may have to remove responses if they are overtly party political.
More ways to keep up-to-date
We have a number of social media accounts to help you keep up-to-date with news, events and activities in the district.
If you've picked up any of our leaflets or brochures recently, you may have seen this square barcode and wondered what it is. This is known as a QR Code and you will start to see these more on booklets, posters, brochures and more.
QR codes (Quick Response Codes) work in a similar way to a bar code, but allow you to access information straight from your smartphone. A smartphone is an advanced mobile phone, which allows you access to the internet, emails and install applications (commonly called 'apps').
Each QR Code will link you to a webpage on our website or to any of our social media sites
Why not have a go?
It’s simple, just follow the steps below:
- Download the free QR Reader App from your App store or marketplace to your smartphone/iPod Touch.
- Select the App, and using the camera in your smartphone/iPod Touch take a photo of the code
- You will be taken directly to the section our website relevant to the code, giving you more information instantly.
You can try this code as a starting point!