Sundry Income

The sundry income section is responsible for collecting a wide range of income on behalf of the council, including charges for building control fees, trade refuse, careline payments, commercial rents, car parking permits and radio link (shop watch alarm system).  

For your information the VAT number for the District Council is 118 115 695

Paying your sundry debtor Invoice

The standard payment terms, for all Newark and Sherwood District Council invoices, is payment within 14 days of the date of the invoice.

Paying your sundry debtor invoice/account by telephone

You can pay over the phone using a debit card.  Please call 01636 650000

Please make sure that you have ready:

  • your debit card
  • your invoice account number
  • the amount you wish to pay
  • a pen to record the transaction number

On-line Payments

Our online payments service is provided by Civicapay on behalf of the council. The service is available 24 hours a day, 365 days a year.

To make a payment now you can go straight to our secure payments page.

Paying your sundry debtors invoice/account by post

You can send your payment by post by sending your postal orders / cheque made payable to Newark and Sherwood District Council to:

P.O. Box 132
NG24 1AE

Please write your name, address and account number on the back of the cheque. Please note that receipts are not sent for these payments.

Paying your sundry debtors invoice by bacs / standing order

For invoices being paid by standing order our bank details are:

ACCOUNT NO 36524921

Please remember to quote your customer number.

Paying your sundry debtors invoice /account in person

You can pay by cash, cheque, postal order or debit card at any of our local offices. 
Newark Town Hall
Market Place
NG24 1DU

Monday-Thursday 8.45am to 4:30pm
Friday  8:45am to 4:00pm

Hawtonville District Office
Eton Avenue
NG24 4JH

Monday-Friday 9:00am to 3:45pm

Ollerton District Office
Sycamore Road
NG22 9PS

Monday-Friday 9:00am to 4:00pm

I am having difficulty paying. Can I make an arrangement?

If you are having difficulty paying your invoice/account by the due date, please contact the Sundry Debtors Team on 01636 655353

A number of local and national advice services may also be able to help with financial issues.

Disputed Invoices

If you disagree with the invoice/account or it is not clear why it has been sent to you, please contact us immediately either by telephone or in writing.

It is important that you get in touch straight away if you have a query on the invoice/account or dispute it in any way. If you don’t tell us that there is a problem with the invoice/account, recovery action will continue which may result in County Court action.

If your query is about the service provided by the council, please also contact the department that issued the invoice.  The contact name and telephone number are shown on the invoice.

Can I request a copy invoice?

Please contact us and we will be able to issue a copy invoice. You can request a copy of your sundry income invoice here. (link to on-line form)

Our contact details

Sundry Income
Newark and Sherwood District Council
Kelham Hall
NG23 5QX


Telephone:  01636 655353
Fax:  01636 655312

The office is open Monday to Friday 8.30am - 5.15pm (Please note the office closes at 4.45pm on a Friday).  Visitors to Kelham Hall for queries is by appointment only after 4.30pm Monday to Thursdays and 4pm on Fridays. 

The National Fraud Initiative

The National Fraud Initiative

Since 1996 the Audit Commission has run the National Fraud Initiative (NFI), an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud. This includes police authorities, local probation boards, fire and rescue authorities as well as local councils and a number of private sector bodies.

The exercise that was undertaken in 2012/13 helped trace almost £203 million in fraud, error and overpayments in England.  For nearly two decades, the NFI has enabled the participants to detect fraud, overpayment and error totalling £1.17 billion.  

At Newark and Sherwood District Council for the last round of Housing Benefit matches 2 have been classed as fraud, which resulted in an overpayment of £8,481. A further 27 errors were identified, these not treated as fraud, involving overpayments of £18,033.

The use of data for NFI purposes continues to be controlled to ensure compliance with data protection and human rights legislation. 

National Fraud Initiative – Privacy Notice 

Newark & Sherwood District Council is required by law to protect the public funds it administers. On occasions the information we hold may be shared with other bodies, such as those responsible for auditing or administering public funds, in order to prevent and detect fraud and for other lawful purposes. 

The Audit Commission appoints the auditor to audit the accounts of the Council. It is also responsible for carrying out data matching exercises.

Data matching involves comparing computer records, usually containing personal information, held by one body against other computer records held by the same or another body to see how far they match.

 The purpose of a data matching exercise is to allow potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there may be an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out. 

The Audit Commission currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Audit Commission for matching for each exercise, the data we are required to provide is set out in the Audit Commission’s guidance

The use of data by the Audit Commission in a data matching exercise is carried out with statutory authority under its powers in Part 2A of the Audit Commission Act 1998. It does not require the consent of the individuals concerned under the Data Protection Act 1998. 

All Data matching undertaken by the Audit Commission is subject to a Code of Practice which can be found at 

That sets out how the data matching exercise is carried and puts in place certain safeguards in relation to the personal information collected during the exercise. 

For further information on the Audit Commission’s legal powers and the reasons why it matches particular information, see 

For further information on the Audit Commission’s legal powers and data matching, see the Level 3 Privacy Notice at or contact the Head of NFI on 0303 444 8322 or email 

For further information on the data matching exercise at Newark & Sherwood District Council, please contact the Information Governance team on 01636 655216 or Phil Ward, Revenues and Benefits Business Manager on 01636 650000. 

Contact Us

01636 650000

Newark and Sherwood District Council
Kelham Hall
NG23 5QX

Follow on Twitter  Join in on Facebook


Related Articles

  • 01636 650000

    Mon - Thurs 8.30am - 5.15pm
    Friday 8.30am - 4.45pm

    Comments and Suggestions

  • Get in touch:

    Newark and Sherwood District Council
    Kelham Hall
    NG23 5QX

Access Extranet