Online Payments

Our online payments service is provided by Civicapay on behalf of the council. The service is available 24 hours a day, 365 days a year.

Paying by telephone

You can pay over the phone using a credit or debit card. Please call 0300 4560478 and select the correct option. You will need to enter a billing/reference number.

Please make sure that you have ready:

  • your debit card
  • your invoice account number
  • the amount you wish to pay
  • a pen to record the transaction number

Paying your sundry debtors invoice by bacs / standing order

The bank details are:

ACCOUNT NO. 60707560.

Please remember to quote your invoice number.

I am having difficulty paying. Can I make an arrangement?

If you are having difficulty paying your invoice by the due date, please contact the Housing Benefit Overpayments office, on 01636 655375

A number of local and national advice services may also be able to help with financial issues.

If you disagree with the invoice or it is not clear why it has been sent to you, please contact Housing Benefit Overpayments office immediately, either by telephone on 01636 655375, or in writing.

It is important that you get in touch straight away if you have a query on the invoice or dispute it in any way. If you don’t tell us that there is a problem with the invoice, recovery action will continue which may result in County Court action or the passing on of your account to debt collectors.

Our contact details

Housing Benefit Overpayments
Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY

Telephone:  01636 655375
Fax:  01636 655380

The office is open Monday to Friday 9am - 5pm 

Visitors to Castle House for queries is by appointment only after 4.30pm Monday to Thursdays and 4pm on Fridays. 

Contact Us

Housing Benefits
Castle House
Great North Road
NG24 1BY


01636 650000

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  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer feedback

  • Get in touch:

    Castle House
    Great North Road
    NG24 1BY

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