You can pay your council tax in the following ways:

  • Direct Debit
  • Telephone
  • Online Payments
  • Open Portal Council Tax


Direct Debit

The simplest and most convenient way to pay your council tax is by direct debit. Your payments can be spread over 10 or 12 months from April and you can choose to set up your instalments to pay on the 1st, 8th, 15th, 21st and 28th of each month.

Once the direct debit has been set up, you will receive a bill that will list the instalment amounts.

Generally if you pay by 10 months on the 1st of the month then the first payment is May and the last payment is February.  If you pay on any other date then they start in April and finish in January.

Setting up a direct debit is easy! 

Online payments

Our online payments service is provided by Civicapay on behalf of the council. The service is available 24 hours a day, 365 days a year.

Pay by telephone

You can pay over the phone using a credit or debit card.

Please call 0300 4560478 and select the correct option. You will need to enter a billing/reference number. 

Please make sure that you have ready:

  • your debit / credit card number
  • your council tax account number
  • the amount you wish to pay
  • a pen to record the transaction number

Open Portal Council Tax

Secure access to view your council tax details including charges, reductions and payments with an additional option to receive electronic bills.

To register please email with the subject as 'Open Portal'. 

In addition, please provide your full name together with the address where you are registered to pay council tax.

  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer feedback

  • Get in touch:

    Castle House
    Great North Road
    NG24 1BY

Access Extranet