Support for residents and the most vulnerable

We are working hard to support vulnerable residents and those impacted by the Coronavirus. Nationally, a number of Covid-19 ‘hubs’ will be set up which will allow residents to make contact if they are concerned at their or other people’s ability to maintain vital supplies. The hub will then work to deliver such supplies utilising District Councils and voluntary sector organisations and networks. The hub for this region will be run by Nottinghamshire County Council. The Nottinghamshire Coronavirus Community Support Hub can now be viewed on the Nottinghamshire County Council website.

The NHS have written to 1.5 million of the most vulnerable people in society outlining how they will be supported while they self-isolate for a recommended period of 12 weeks. The Government will be liaising with supermarkets to ensure that basic food packages can be supplied to all those eligible.

At a local level we are working with Town and Parish Councils to identify those most vulnerable people. Through the intelligence provided by the Covid-19 hub, and that from the public, Town, and Parish Council we will be mobilising a staff resource to source and deliver essential supplies such as food and medicines. If you are staying at home because of the Coronavirus please use our Community Support Hub to find volunteer groups and other services in your local area who can help.

There are a number of financial support schemes to assist residents experiencing financial difficulty as a result of Coronavirus.

Financial support for residents

Support for rough sleepers

Rough sleepers are being given extra support from Newark and Sherwood District Council and its partners during the Coronavirus pandemic.

The Council acted ahead of a Government deadline to ensure that those who are homeless had help to take them off the streets and to reduce their risk of contracting the virus.

Among the support being provided by the Council and its partners and partner agencies is:

  • Accommodation with bed and washing facilities.
  • Providing information on staying safe and t how to access support services during the crisis.
  • Key food essentials
  • Supporting in accessing  prescription medication
  • Advice on helping them to avoid being street homeless in the future.

If anyone knows of somebody who is still sleeping rough they should contact StreetLink, which helps connect those who are sleeping rough with the local services. It can be accessed via the app or online

Foodbank support

If you need foodbank support, there are a few simple steps to follow.

Visit the Newark and Tuxford Foodbank website

Visit the Dukeries and District Foodbank website

If you are able to donate food to Newark Foodbank, you can do so at any of the locations listed online here.

How to get help

1. If you call or email, foodbank staff can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency - They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring your foodbank voucher to your nearest foodbank centre - You can find a list of local centres and opening times here. When you arrive, you'll be welcomed and trained volunteers will chat with you about your situation. They will also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. They will also help to support you in any other ways that they can. 

If you have any further questions, the foodbank FAQs page may help.

Community Kitchen

Meals are being offered on a door-to-door delivery basis by a community kitchen with the support of Newark and Sherwood District Council as part of its response to the Coronavirus pandemic.

Carriages, located at Newark Castle station, already offers three-course meals to residents and to assist their efforts, two members of Council staff are working alongside them every Wednesday.

It normally runs full-time as a sit-in café but has had to temporarily close that part of its operation due to Government restrictions put in place because of the virus outbreak.

You can order a meal by calling 01636 676129, which is then delivered to your door safely, adhering to social distancing guidelines. Meals are offered for £2.50 or free of charge to those in need.

There is also a pay it forward option available, so anyone can call the telephone number and donate money to help purchase a meal for someone in need. Meals can be delivered to Newark and surrounding villages but require re-heating on arrival until piping hot.

If you would like to book a meal for next Wednesday which will be delivered to your door between 3pm and 5pm, or you would like to pay for a meal for someone else in need, then please call Carriages on 01636 676129.

Get in contact

Our headquarters, Castle House, Newark, is closed to the public. However, our Customer Services will remain open as normal to help residents with enquiries, prioritising critical enquiries, via phone: 01636 650 000 or email:

For customers with complex needs who are unable to use these contact methods, we will have procedures in place to provide services to them via their carer/ nominated representative on a case by case basis.

We encourage customers where possible to use our online services on our website. 

For Council housing/tenancy enquiries please email or visit and use the online contact form or web chat. Tenants can use their MyAccount to report a repair, make a payment or check your rent balance. MyAccount also allows you to complete an application to join the housing register, view available properties and register interest in a property. The local offices in Hawtonville and Ollerton are also open as usual.

For waste management, including bin collections and street cleaning:

For all other enquiries please email or report issues to

Coronavirus scams 

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19.

Members of the public should ignore scam products such as supplements and anti-virus kits that falsely claim to cure or prevent COVID-19. In some cases individuals may be pressurised on their own doorsteps to buy anti-virus kits or persuaded into purchasing products that are advertised on their social media feeds. In addition, some call centres that previously targeted UK consumers with dubious health products are now offering supplements that supposedly prevent COVID-19.

Communities are also being urged to look out for signs of neighbours being targeted by doorstep criminals. While there are genuine groups of volunteers providing help during self-isolation, there have been reports of criminals preying on residents – often older people or people living with long-term health conditions – by cold-calling at their homes and offering to go to the shops for them. The criminals often claim to represent charities to help them appear legitimate before taking the victim’s money. There are genuine charities providing support, so consumers should be vigilant and ask for ID from anyone claiming to represent a charity.

For further information please visit the Friends Against Scams website.

  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer feedback

  • Get in touch:

    Castle House
    Great North Road
    NG24 1BY

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