Making payments to the council

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Making payments to the council

Our aim is to make payment for the goods or services we provide as easy and flexible as possible, although we do encourage some methods more than others where it helps to reduce the cost to you.

Online Payments

Pay online now

Our online payments service is provided by Civicapay on behalf of the council.

What services can I pay for online?

Council tax
Business rates
Housing rent
Benefit overpayments
Invoice payments (includes Lifeline payments, pest control invoices, parking permits, trade waste)
Food safety training
Planning payments (includes pre-application advice, planning applications, exemptions, decisions, policy documents, discharge of conditions)
Land searches
Licenses
Pay for change to your address

To use the service you will need a debit or credit card.

We accept Visa and Mastercard cards only - sorry we do not accept American Express.

Data protection and privacy

We are committed to protecting your personal data and privacy.

The personal information you provide to us will only be used to process the payment you have made to us.

Privacy statement

Paying by Direct Debit

You can pay for the following by Direct Debit:

Paying by direct debit helps us keep our collection costs down, which helps us keep your bills lower.

Setting up a direct debit is easy!

Visit our online direct debit page to pay by card.

Paying by telephone

You can pay for the following by telephone:

Council tax
Business rates
Housing rent
Benefit overpayments
Invoice payments (includes Lifeline payments, pest control invoices, parking permits, trade waste - You cannot use the new 0300 number for this payment)

You can pay over the phone using a debit or credit card. Please call 0300 4560478 and select the correct option. You will need to enter a billing/reference number.

Please make sure that you have ready:

your debit or credit card
your account reference number
the amount you wish to pay

Trade Waste

You can pay your trade waste invoice in the following ways:

Online
By Direct debit - call 01636 655572 to set up a direct debit
By Telephone - call 01636 655572 to pay using a debit or credit card
You can also pay at the Post office, Paypoint or Payzne outlets as detailed on this page.

Paying at the Post Office, PayPoint or Payzone outlets

Post office - accept cheques (made payable to Post Office Ltd.), cash and debit/credit cards.
PayPoint - accept cash or debit/credit cards only
Payzone - accept cash, debit/credit cards only

Find your nearest Payzone location