Newark and Sherwood District Council Accessibility Statement

How accessible this website is

We know some parts of this website aren’t fully accessible at the moment.

We are currently having a new website created by external accessibility specialists, HeX Productions. This new website will comply with the Public Sector (Websites and Mobile Applications) Accessibility Regulations.

What to do if you can’t access parts of this website

If you need any information on this website in a different format, you can contact us:

email: customerservices@newark-sherwooddc.gov.uk

call us: 01636 650000

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are currently having a new website developed. This will be live before 2021. We appreciate that access for people is a priority and have recognised that our website needs updating in order to meet user’s needs.

If you have any issues, please contact customerservices@newark-sherwooddc.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

This website is not compliant with the Public Sector (Website and Mobile Application) Accessibility Regulations.

As part of our commitment to accessibility, we are undergoing a full redevelopment of the website. Our level of compliance will be re-assessed once the new site goes live. We have made an effort to fix as many issues as we can, however, further fixes to our website have been identified as a disproportionate burden.

Disproportionate Burden

Accessibility is the priority for Newark and Sherwood District Council.

We are constantly working to make sure our website provides the best user experience for those that have access needs. But we understand our website is in need of an update to be able to fulfil these needs.

We have identified all fixes as a disproportionate burden. Whilst some of our elements and features are not accessible in line with the Accessibility Regulations, our reasons for the justification are below.

Work is ongoing to build a brand-new external website for Newark and Sherwood District Council, which is due to launch in Winter 2020, and will be tested, and compliant with the accessibility regulations.

Solutions for accessible features such as systems to allow us to create accessible forms are being implemented as part of the new website build due to go-live in the coming months. At this stage, it would be a duplication of resources to address any accessibility issue with the website at this stage when the new project is so close to completion.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The Public Sector Body Accessibility Regulations 2018 do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We are working towards ensuring essential PDFs and documents are accessible and that new PDFs or Word documents meet accessibility standards. Our level of compliance will be re-assessed once the new site goes live and a roadmap to compliance will be published. Please contact us if you require a PDF or document to be made accessible.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions, live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our website is undergoing re-development to bring us in line with the Accessibility Regulations. Preparation of this accessibility statement

This statement was prepared on Friday, September 18, 2020 by HeX Productions.. It was last reviewed on Friday, September 18, 2020.

Contact details

Email: customerservices@newark-sherwooddc.gov.uk

Telephone: 01636 650000

Newark and Sherwood District Council
Castle House
Great North Road
Newark
Notts
NG24 1BY

Contact us

Newark and Sherwood District Council
Castle House
Great North Road
Newark
Notts
NG24 1BY

01636 650000

customerservices
@newark-sherwooddc.gov.uk

Follow us on Twitter‌ Like us on Facebook‌ Follow us on Pinterest‌ Follow us on Instagram

  • 01636 650000

    Mon to Fri 9am to 5pm

    Customer feedback

  • Get in touch:

    Castle House
    Great North Road
    Newark
    Notts
    NG24 1BY

Access Extranet