Power has now been restored at Castle House.
Update at 6.43am:
We have successfully managed to restore power overnight to Castle House and all services will be open as normal this morning.
We had no option but to raise the alert immediately to ensure residents did not have a wasted journey to visit us as we were relying on locating and repairing some parts to restore power, which seemed unlikely overnight.
However, everything is now fully restored.
Thank you for your understanding in this matter.
Previous update on Thursday 3 September:
We are working overnight to try and restore power on site and as soon as Castle House reopens, we will update our website and social media.
Customers can still contact us via:
Email: customerservices@newark-sherwooddc.gov.uk
Telephone: 01636 650 000
Social media: Contact us by social media
This website is available to report issues, submit requests or help answer other questions.
Our Ollerton office remains open.
Our Castle House partners will also be affected so residents will not be able to visit them until Castle House reopens.
We will keep you updated.
Thank you for your patience while we resolve this as quickly as possible.