Contact us

Please use the contact details below for all general enquiries, which will be passed on to the relevant service.

In the case of an emergency, please call our out of hours service on 01636 650 000.

Email and online


  • for general enquiries, call 01636 650000 (you can call us between 9am and 5pm, Monday to Friday).
  • for emergency repairs, call 01636 650000. You can report emergency repairs at any time.
  • to make a payment, call our 24-hour dedicated payment line on 0300 456 0478 and select the correct option - you will need to enter a billing or reference number. 

Please note, you cannot make planning application payments using the 24-hour service. You can pay over the phone using a debit or credit card.

In person

Newark and Sherwood District Council
Castle House
Great North Road
NG24 1BY

Opening hours:
Monday to Friday, 9am to 5pm

Ollerton Advice Office

Sycamore Road
New Ollerton
NG22 9PS

Opening hours:

Monday to Friday
9am to 12:30pm, 1:30pm to 4:30pm

Find out more about Council offices and buildings.