Accessibility Statement

This accessibility statement applies to

This website is run by Newark and Sherwood District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using a screen reader and voice commands
  • some of our content does not meet colour contrast ratios
  • our main search does not contain descriptive labels
  • the main navigation contains a keyboard trap
  • the heading structure is not correct on a number of content pages

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille please contact our customer service team in the first instance.

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Newark and Sherwood District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the website currently being audited by ShawTrust Accessibility Services.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2023, we plan to fix PDFs that have been published since September 2018, or that are essential to us providing a service. If not made accessible, they will be replaced with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve our accessibility

We have an ongoing commitment to make our website as accessible as possible to all. This website is currently being tested by ShawTrust Accessibility Services for accessibility accreditation.

Updates made

We have recently:

  • Improved the use of aria-hidden on our breadcrumb
  • Ensured mobile menu has the correct aria parent
  • Re-tested using assistive technology

Preparation of this accessibility statement

This statement was first prepared on Monday, 6 September 2021 and updated on Wednesday, 2nd February 2022.

This website was last tested on Monday, 24th January 2022. The test was carried out by HeX Productions.

This website is currently being tested by ShawTrust Accessibility Services for accessibility accreditation.

Testing was taken place by automated methods across the whole site along with manual testing using a range of assistive technologies.


ShawTrust Accessible