Duty planner service

We offer a duty planner service if you cannot find the answer to your question on our website. 

We aim to respond to your email within three working days. You can ask for the duty planner at the reception at Castle House.

What the duty planner service cannot help with

The duty planner will not be able to provide formal confirmation as to whether or not planning permission is required for your proposal. 

If you require a formal view and confirmation on whether a planning application is needed for your proposal, you will need to apply for a lawful development certificate – the Planning Portal.

This is a legal document confirming the lawfulness of a development. 

Pre-application service

If you want detailed or bespoke planning advice from a planning officer on your proposal, such as likelihood of receiving planning permission, apply for our pre application service.