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MyHome

Manage your tenancy with our MyHome portal

MyHome offers a seamless and modern approach to managing all aspects of your tenancy.

From rent payments and repair requests to communication with our housing services team and our housing register, MyHome is here to make our tenants life easier.

What can you do in the portal?

  • View tenancy details: Access information about your tenancy, view start and end dates, see how much your rent is and view your up-to-date rent details.
  • Online payments: You can set up Direct Debit payments to ensure your rent is always paid on time.
  • Report a repair: Submit and track repair requests directly through your account. Describe the issue, upload photos if necessary, and book the appointment for a time to suit you.
  • Contact us: You can also send messages and inquiries directly through MyHome to Newark and Sherwood Housing Department.
  • Sign up and access the housing register: Get on the housing register online and view properties

Getting started

You will need a valid email address and phone number to complete your account registration.

If you are a tenant you will need one of the following:

  • Your new Tenancy Reference number
  • Your Person Reference number

Applying and bidding for Council housing

To apply for a home with us, it is our preference for you to apply to join our housing register through our MyHome service by registering a new account. If you require alternative methods of applying, please contact us.

To fill out the online housing application form, you will need to create a MyHome account first. Once created, go to 'Applications' under the 'My hub' header on the MyHome dashboard, then click 'Create application'.

Once complete, you will be assessed to determine which banding you can bid on. This can take a number of days.

Once complete, you can bid for properties they are eligible for via online adverts through MyHome or by the phone. Helpful video guides are available on the Council’s website to show how to apply and bid for properties. 

Already on the housing register?

If you are on the housing register, you can look at the homes available now through MyHome. We advertise available properties weekly from Thursday, and bids must be submitted by noon on Monday.

To place a bid on a property, you must be on the housing register. If you are on the housing register but have not yet created your account, to place a bid you will need your housing application number.

You can log into the MyHome portal here

How-to guides

How to register 

Need help to sign up? Please watch the video below for a step-by-step guide:

How to create a connection

If you didn't set up a connection when you registered, you can still update your connection information on your account. Find out how below:

How to place a bid on a property

Looking to bid on a property? Find out how below:

Tips for using MyHome

  • Keep your information up to date: Ensure that your contact details and payment information are always current to avoid any disruptions.
  • Regularly check the portal: Make a habit of checking the portal regularly for updates, replies to messages and any changes to appointments.

Download the app

Did you know, MyHome is also available as an app? Download now and simplify your tenancy:

Terms of Use, security and privacy

  • Data Protection: Your data is stored securely, and all transactions are encrypted to protect your information.
  • Privacy: We respect your privacy and will only use your data for purposes related to your tenancy. Refer to our privacy policy for more details.
  • Read more about the Terms of use on our webpage.

Support

If you need assistance with the portal or have any questions, please contact us.