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Social media

Our social media accounts are monitored during normal office hours, Monday to Friday, so we can't always respond to questions asked outside these hours.

We try to respond quickly to the questions and queries people raise through social media. If necessary, we'll send your question to our customer service team or one of our business units for advice.

We also can't promise to respond to every comment we receive – particularly at busy times (such as when there is heavy snow affecting Council services).

If your query is serious, urgent, or involves personal details, we advise you to contact our customer services team by calling us on 01636 650000 or emailing us at customerservices@newark-sherwooddc.gov.uk

Council social media accounts

Facebook

 Twitter

 Instagram

 LinkedIn

Social media house rules

We want our social media pages to be safe, welcoming and useful for everyone.

You are welcome to share your views and take part in discussion. You do not have to agree with others, but please be respectful.

We may remove comments or take necessary action on individuals that do not follow these rules. This may include blocking individual accounts and taking action in accordance with Newark and Sherwood District Council's Policy for Dealing with Unreasonable Behaviour.

Be respectful

Please treat others with respect.

Do not post personal attacks, aggressive comments or hateful messages. If your comment is offensive, we will remove it. This includes abuse, harassment, racist or homophobic comments, and other discriminatory language.

Please be respectful to council staff, councillors, contractors and partner organisations. The people who manage our social media pages are real people doing their jobs. Abuse towards them will not be tolerated and further action will be considered. 

Do not break the law

Do not use our social media pages to encourage illegal behaviour or to make comments that could harm an individual, group or organisation’s reputation. Do not post anything that could affect an ongoing court case, as this could be against the law.

If you have concerns about an individual or a business, you can share your information with our Customer Services team on our contact us page.

Keep comments civil and relevant

Do not post content that is unlawful, abusive, threatening, defamatory, obscene or offensive. Please do not swear or use language that others may find offensive. Be considerate and respectful with your comments.

Do not post content that promotes hatred or discrimination against people regarding disability, religion, race, sex, gender identity, age, sexuality, pregnancy or maternity, marriage or civil partnership, care experience, or income. 

Please keep comments relevant to the post you are replying to. If you have an ongoing or complex complaint, issue or enquiry, we may ask you to contact us directly so we can help properly. 

Do not keeping posting the same repeat message. If you have an issue you need to raise with us, you can do this by contacting us.

Do not share false or misleading information

Please do not post information that you know is false or misleading, or that could cause unnecessary worry or confusion.

If we believe a comment contains incorrect information, we may remove it or provide correct information.

Personal information and impersonation

Do not share your own or anyone else’s personal information, such as phone numbers, email addresses or home addresses.

Do not pretend to be someone else or post on behalf of another person.

Copyright

Only post content that you own or have permission to share. Do not copy content from other websites or sources without permission.

Links to other websites

Only share links that are relevant to the discussion.

We may remove links to websites that contain inappropriate content or are not relevant to other users. This could also lead to you being blocked from our pages.

Advertising and commercial content

We do not allow advertising on our social media pages.

Do not promote products or services for personal or business gain. We will remove this content. Community groups, volunteers and not‑for‑profit organisations may share information about their services where relevant. Newark and Sherwood District Council will make the final decision on what information is allowed.

During elections

Before and during local or national elections, the Council must stay politically neutral.

Please do not post party political messages or promotions on our social media pages during this time. We will remove these comments.

Emergencies and urgent issues

Our social media pages are not monitored all the time.

Please do not use them to report emergencies. If there is an immediate risk to life or safety, contact the emergency services. 

How we will use your information

If you break any of these rules, relevant information may be shared with partners. See our privacy notice for more information.