Losing your home

Finding yourself with nowhere to live or the risk of being made homeless is both frightening and stressful. Our housing options officers are here to help you avoid some of the worry of this difficult situation and find a way forward.

It is not always possible to prevent you from becoming homeless, but we can offer advice and support on finding alternative accommodation.

Find out more about our homeless strategy.

Contact us as early as possible

If you’re threatened with homelessness our officers will try and intervene as early as possible. It’s important to get in touch with us as soon as you realise you may become homeless. Don’t suffer alone, call us on 01636 650000 for help and advice.

We particularly urge privately rented tenants experiencing problems with their tenancy to seek help at the earliest opportunity. 30% of tenants become homeless locally. This is for a range of reasons including difficulties in paying rent on time, disputes over the condition of a property and notice being served on them to leave their home.

Finding a new home will depend on:

  • what you can afford
  • how quickly you need your new home
  • where you want to live
  • how long you want to be there

If you’ve been made homeless as a result of a crisis, for example due to a house fire or domestic violence use our out of normal office hours contact system. The contact number for this service is 01636 650 000 – listen to the message and select Option 5.

Additional housing advice

The housing options service includes a self-service wizard where you can share the details of your situation. You’ll then be offered tailored advice and a personal housing plan. This should give you a number of solutions to help you solve your particular problem.

Access the housing options wizard.

If the solutions suggested do not resolve your housing difficulties, or having exhausted these you have not managed to successfully secure accommodation, contact us on 01636 650000 or via email on housingoptions2@newark-sherwooddc.gov.uk

If you have a particular homelessness or housing situation the following leaflets may be useful to help guide your next steps:

Additional sources of independent, confidential and impartial housing advice are:

Citizens Advice 

Both organisations have information available their websites and telephone advice services.

Financial advice

On our Financial advice for residents page you will find a list of organisations that can provide information and help with managing your money.

Duty to refer

The Homelessness Reduction Act 2017 reformed England’s homelessness legislation. Part of this was the introduction of the duty to refer, requiring specified public authorities in England to notify local housing authorities (LHA’s) of service users who they think may be homeless or threatened with becoming homeless in 56 days.

The public authorities subject to the duty to refer are (in England only):

  • prisons
  • young offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • probation services (including community rehabilitation companies)
  • Jobcentres in England
  • social service authorities (both adult and children’s)
  • emergency departments
  • urgent treatment centres
  • hospitals in their function of providing inpatient care
  • Secretary of State for Defence in relation to members of the regular armed forces

The referring authority must have the service users consent, as well as asking which LHA they would like to be referred to.

Read more about the duty to refer on the government’s website and in our Duty to refer information (PDF File, 278kb) leaflet.

To make a referral, agencies and partners need to register with Housing Jigsaw. You only need to register once, then retain a copy of your user name and password for future referrals.

Concerned about someone sleeping rough?

If you’re concerned about someone sleeping rough, send an alert to StreetLink. The details you provide are sent to the local authority or outreach service for the area in which you have seen the person, to help them find, connect with and support the individual.


Matching potential tenants with privately rented properties. Call us on 01636 650000 to access this service as a potential tenant.

If you’re homeless, or likely to lose your home, and cannot find the bond that landlords usually need, you may be entitled to help under the rent deposit scheme.

Housing authority processes and legal requirements

The Housing Act 1996 and its subsequent amendments including the Homelessness Reduction Act 2017 contain specific legal requirements for both the local housing authority to follow and also for customers who may be dissatisfied with the decisions the authority has reached/followed.

Below are links to information which provide advice on these requirements and explains the processes and legal requirements for relevant parties to follow.

Homeless strategy

We want all our residents to be living in, or able to access, homes that are affordable, warm and within a safe community.

Central to achieving this is ensuring that homelessness affects the smallest possible number of residents and where it does, that there is help available to quickly resolve the situation and provide support so does not happen again.

Our five-year Homeless Strategy 2019 - 2024 (PDF File, 858kb), sets out how we’ll respond to the challenges of homelessness in our district.

The current strategy was created after a thorough review of homelessness in Newark and Sherwood.

Homelessness interagency forum

The Homelessness Interagency Forum meet four times per year and is jointly run by Newark and Sherwood, Ashfield and Mansfield District Councils. Local organisations are encouraged to attend as the aim is to review and develop our Homeless Strategy Action Plan by discussing local homelessness issues, sharing solutions and identifying any gaps in provision.

If you wish to attend the forum, or would like a copy of the action plan, please contact us.