Newark & Sherwood District Council

If you are worried about what the inspector found last time the safety checks were made and want to know what level of confidence there was in the management you can find out now by checking out the national Food Hygiene Ratings website.

It can help consumers who want to aim for the best standards if they look at the star rating scores. There is of course no guarantee that the score reflects anything other than the previous inspection result and conditions can change either way.

If you have recently seen something at a food business that doesn’t look right, please provide us with the details so that checks can be made. Even if you think your complaint appears trivial, we are happy to discuss an issue and provide advice.

If possible we would recommend you return the food to the store where it was purchased and inform the vendor of the problem. If you are not satisfied with their response or they fail to adequately address your concerns, please contact us for further advice. We can only investigate complaints about food purchased in Newark and Sherwood. If the food has been purchased elsewhere we have no powers to investigate, but we will pass the details on to the appropriate authority.

We do not get involved in seeking compensation for complainants and we have no influence in relation to gestures of goodwill. Some complaints may warrant further investigation by us. We will keep you fully informed of our actions as the investigation proceeds.

Food standards queries and complaints can be referred to Trading Standards via the Citizens Advice Consumer Service by using the online food complaints form or by telephone on 03454 040506.