Terms of use
MyHome Online Account Portal for Council Tenants, Leaseholders and Applicants.
Introduction
Welcome to our online account portal - MyHome. This portal is designed to provide services to council tenants, leaseholders and applicants. By using our portal, you agree to the following terms and conditions.
Account Registration
To access the services offered by MyHome, you must register for an account. You will need to provide accurate and complete information during the registration process. It is your responsibility to keep your account information such as email address and mobile telephone number up to date.
Use of Services
MyHome offers a range of services for council tenants and applicants, including:
- Viewing your rental account
- Submitting applications for housing
- Submitting queries about your tenancy, application or our housing services
- Requesting property repairs
Available services may change at any time. You agree to use these services in a lawful and responsible manner.
Privacy
We are committed to protecting your privacy. Any personal information you provide will be used solely for the purposes of managing your account and providing the services offered by the portal. For more details, please refer to our Privacy Policy.
Security
You are responsible for maintaining the confidentiality of your account details. Do not share your username or password with anyone. Notify us immediately if you suspect any unauthorised use of your account and change your password immediately.
Restrictions
You may not use MyHome for any illegal or unauthorised purpose. You must not:
- Share your account credentials with others
- Interfere with the operation of the portal
- Upload or transmit any harmful or malicious content
Termination
We reserve the right to terminate or suspend your account if you violate any of these terms. We may also terminate the portal or any services offered at any time without notice.
Changes to Terms
We may update these terms of use from time to time. Any changes will be posted on this page which is accessible from the log in page of MyHome, and it is your responsibility to review them regularly.
Intellectual Property Rights
My using MyHome you acknowledge that we are the owner or the licensee of all intellectual property rights in MyHome. The application software copyright is held by NEC Software Solutions UK Ltd. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You acknowledge that rights in the MyHome online portal are licensed not sold to you and that you have no rights to MyHome other than in accordance with these Terms.
Disclaimer
The information in the MyHome online account portal is intended for your general information, it is a guide only. Before relying on any matter discussed in this site, you should seek professional advice on any proposed action. Newark and Sherwood District Council have used all reasonable endeavours to ensure the accuracy and completeness of this web site. However, Newark and Sherwood District Council give no representations, assurances, undertakings or warranties about the accuracy, correctness or fitness for purpose regarding the site or any web site referred to by them ("third party site").
Newark and Sherwood District Council accept no responsibility whatsoever for any reliance placed on the contents of this site. Newark and Sherwood District Council do not approve or endorse the information in any third party site. Newark and Sherwood District Council accept no responsibility for, and therefore will have no liability in connection with any third party site. The contents of this web site are the copyright of Newark and Sherwood District Council. You may make copies for your personal use only. You are not allowed to copy and distribute its content in any way without the prior consent of Newark and Sherwood District Council. No link to this site may be placed on any other web site without prior consent.
Contact Information
If you have any questions or concerns about these terms of use, please contact us at customerservices@newark-sherwooddc.gov.uk.
Thank you for using our MyHome online account portal.