Humanitarian Assistance Response Team (Hart)

At the beginning of the COVID-19 pandemic, District Councils across the UK set up new teams to support residents with the supply of vital food and medicine deliveries and signpost to services. Newark and Sherwood District Council set up its Humanitarian Assistance Response Team (Hart) in March 2020 who, so far, have helped over 600 residents.  The Hart service will continue to support residents throughout this pandemic.

Nottinghamshire Coronavirus Community Support Hub.

If you are isolated, there are a huge number of community groups listed on the Nottinghamshire Coronavirus Community Support Hub who can help with:

  • Food deliveries
  • Collecting and delivering medicines
  • Personal and social support (dog walking, collecting newspapers)
  • Advice on physical and emotional health
  • Transport needs.

If you are vulnerable and/or are struggling with the means to pay for food, then please email the hub at Your enquiry will be answered by Nottinghamshire County Council who will triage your call to the best place, most likely that will be to the District Council’s Hart team. Please make sure you have enough food and medication to last the weekend.

If you do not have access to the internet or to email, please call 0300 500 8080.

Please ensure that you have enough food and medication to last the weekend and if not, please contact the Hub using the above methods in advance.

Help and support for residents.

Important update – wellbeing telephone calls.

From week commencing, 22 June 2020, officers at Newark and Sherwood District Council are calling residents, aged over 70 who have not had any contact with either Nottinghamshire County Council or the District Council, since the outbreak of the COVID-19 virus. These telephone calls are to ensure that these identified residents have the help and support they need now, and in the future. If you have received a letter about these calls and wish to find out more, further information can be found here.

Information for the clinically extremely vulnerable on the future of the shielding programme.

The UK Government has set out a roadmap for the clinically extremely vulnerable on the future of the shielding programme.  For now, the guidance remains the same – stay at home and only go outside to exercise or to spend time outdoors with a member of your household, or with one other person from another household if you live alone – but the guidance will change on 6 July and again on 1 August clinical evidence.  Further detailed information is available here

Additional information for residents.

A range of additional information including pharmacy opening hours, food bank support and supermarket special opening hours is all available on our COVID-help page.

Information for Community and Volunteer Groups

If you are supporting or running a Community Group, specific information is available for you on our Community Group page.

If you wish to register a community group, faith group, charity, parish or town council that has been supporting people on the hub, further details are available on the Nottinghamshire community support and volunteering hub.

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