Improving our housing management system

We use a digital system to manage your tenancy, rent account, repairs and servicing, letting homes as well as any communications you have with us around housing services.  We’re always looking at providing the best value for money and finding ways to make improvements to the way we work. 

It’s time to move to a more modern system - which ensures we can use information to better shape services to meet your needs, enabling more online services for those who prefer and freeing up time for queries that need to be face-to-face.  After a lot of hard work, we are preparing to move to a new system in May 2025.

It will take a few weeks to ensure our staff are trained and during this time there will be some changes to how we deliver services to you.

Our online repair reporting service and MyAccount is now offline while we work on bringing in an improved housing management system and repair reporting service. If you need to raise a repair or you wish to enquire about your tenancy, please call 01636 650 000 and select option 4.

We will be maintaining essential services throughout this time and aim to keep disruption to a minimum.


Updates

28.04.2025 - Update for those on our housing register

Prior to the temporary closure of the housing register and MyAccount, applicants may recall that in April 2025 we advertised a larger number of properties than usual. 

Some of the properties included in those adverts will not be ready for letting for some time with termination dates still to be reached and empty home work being carried out. 

Therefore, we are asking applicants to patiently wait for us to contact you.

The allocation process remains unchanged, and we will continue to use the same banding date and band awarded format to ensure that all applicants who should be receiving an offer continue to do so.

There is no immediate action required on the applicants’ part and we will notify applicants in the same way as it always has.

Keep up-to-date on progress by checking this webpage regularly. 

Temporary closure of the housing register

The temporary closure of our housing register took place on Tuesday 22 April . This will allow us to replace our current online allocation system with a brand-new improved one alongside introducing our revised Allocation Scheme.

When the new system is live, you will have a service that:

  • is user friendly with improved self-service functionality giving you more control
  • has improved security for your personal information
  • can work well on various devices

What applicants need to know

The temporary closure will allow our teams to work on updating the system and transferring data across in a safe and secure way. During the closure, you will be unable to place bids on properties, there will be no weekly property adverts and the use of MyAccount will be unavailable.

We record when applications are made so applicants’ waiting time will be taken in account when shortlists are produced prior to any allocation of accommodation.

The allocations system will be activated in stages and existing applicants will be contacted and asked to register their housing application. This will then be assessed against the Allocations Policy and a banding awarded.

Keeping applicants updated

We understand this temporary closure may cause concern and our teams will be working hard to get the brand-new system up and running as quickly as possible. We will send emails regularly to those affected throughout the process to keep them updated on the progress and advise you of any action you may need to take.

Please keep regularly checking your emails for our updates, including checking your junk mail folder.

If you need to contact the housing team in the meantime, please reply to this email or contact housing.applications@newark-sherwooddc.gov.uk. You can also call 01636 650 000 and press option 4.

Closure of MyAccount

MyAccount has been taken offline as we look to replace it bringing in an improved housing management system. We expect the new system to be online in the coming months but until then, tenants will need to call 01636 650 000 if they have any queries about their tenancy or rent account.